5 Things Everyone Needs To Know About Chatbots

No matter what’s your business size, what are your business offerings, who all have been working for you! If you are unable to address customers’ queries within the applicable time frame, then, you will surely lose them all very soon! These days, companies recruit a large number of customer service professionals, who are responsible for addressing customer queries in the best possible way, but, still, there are some limitations associated with it, like, one cannot remain active all times a day, one cannot reply instantly and it’s never a feasible option. In this frame, a lookout for a better customer service method begins and in this search, we come across Chatbots that bring consistency, responsiveness, and accuracy in the conversations. Taking this discussion further, here we will talk about the five important things that everyone must know about Chatbots and further, we would understand, why there is so much hype for availing Chatbot Development Services in Singapore.

What is a Chatbot?

In the most general terms, Chatbot is a computer program that works on the vertices of Artificial Intelligence. It is programmed to converse with humans like humans via auditory or textual methods. Some of the most popular Chatbots that surely most of you would have heard and used too are Google’s Alexa, Apple’s Siri, Duolingo, and many others.

What are the different types of Chatbots?

If we classify, all the categories of chatbots based on the need of an organization and after carefully analyzing the hype for Chatbot Development Company in Singapore, then there are basically three types of Chatbots, which are as discussed herewith:-

Rule-based Chatbots

It is the simplest form of Chatbots, in which the user is required to choose from the predefined questions and accordingly get the pre-programmed answer. Although it is fast, still it fails in some of the cases, as both the questions and the answers are limited.

AI-driven Chatbots

AI-driven bots combine the best of Intellectually independent and Rule-based Chatbots. It is powerful enough to understand free language, user’s preferences, conversation scenario, and accordingly addresses the user’s requests.

Intellectually Independent Chatbots

These bots extensively use Machine Learning (ML) to process the user’s queries and questions. It learns from the user's inputs/requests and accordingly reacts to it.

Why do we need a Chatbot for our business?

Sales are the most important phase in every business! If there are no sales, then, it would mean no business and surely the business would come to a complete shutdown. So, what is required to keep the sales graph up? Well, it's all dependent on the relationship with the customers! How well you treat your customers! If the customers are satisfied, then, it will automatically boost the sales of your products and services. One of the best marketing revolutions that ever happened in history is the discovery of the Chatbots. Chatbots are essentially important for delivering instant responses around the clock to the clients who are remotely placed. These smart bots are so efficient that they can apply their emotional intelligence to more complex queries, where humans fail. To establish a healthy relationship with the customers and improve market sales, Chatbots can be highly influential. Some of the top reasons why every business needs a Chatbot for their business and why do companies have been looking for Chatbot Development Company in Singapore are as follows:-

Stay connected 24/7

Today, the businesses are going global and people from all time zones are becoming a part of it. It is therefore impossible to provide humanitarian assistance for 24*7 for all 365 days. However, with the chatbots, it is possible to deliver instant responses around the clock to every individual, without any delay.

Instant responses to all the inquiries

Every individual loves to converse when the responses are more interactive and fast. Chatbots are highly efficient software programs that are capable of addressing the most complex queries quickly and easily.

Economically feasible for your business

A business inquiry may pop-up at any time of the day and can come in any number. There may come around hundreds to thousands of customers’ queries simultaneously, that all are required to be addressed in real-time. This means that the business needs to have a very big client support team for assistance, which is economically not feasible. To help out in this case, chatbots can be a great option, which comes with the ability to address multiple customers simultaneously, without crashing.

How Chatbots are better than Manual Customer Services?

If you have been into a business, then you would have realized that dealing with customers’ complaints becomes quite a hectic situation, especially when the complaints pop up one after the other and worse in cases when it comes simultaneously. It is nearly impossible for anyone to remain active 24/7 over the web. So, there is a need to have a more robust and promising solution that can allow the business personnel to stay connected with the clients.

In this cut-throat competition, where every business is trying to outperform others. It is important to have a unique strategy to be in the league! There are around 79% of consumers who prefers those businesses who offer live chat feature over their business website or mobile application, which allows them to get instant responses and following are the ways chatbots are better than manual customer services, which marks the increase in demand for seeking Chatbot Development Services in Singapore.

  • Every human has his own limits, likewise, one can perform ideally up to a certain period of time and cannot give consistently the same performance due to lowered energy levels.
  • A customer may come with an issue at any hour, an issue may arise at midnight 12 or morning 4 am. So, it’s quite challenging for the organizations to provide assistance to the customers during the off-hours. In this frame, chatbots make it easier for the organizations to maintain flow in the chat conversations with the customers.
  • There may come a situation when multiple customer queries arise simultaneously, which are altogether very difficult for a business organization to deal with simultaneously and this is why chatbots act as the best available option that promises effective customer service.
  • To serve a large number of customers, businesses need to have a very big team of live customer service agents, which is not possible for every business to afford the cost of it. It is thereby always better to have a chatbot that is not only an effective customer service platform but, it is also feasible.
  • Where to find the best Chatbot Developers?

    By now, you would have realized how important chatbots are for your business and now you might be wondering from where could you get your chatbot developed? Well, for those who have been looking for a Chatbot Development Company in Singapore, then there are some of the best available options, like, we have Pixel Softwares, which is having some of the best Chatbot developers in the industry. These Chatbot developers in Singapore have got the skills and experience to assist with all the types of chatbots and help you improve your conversations with your customers.

    Summary

    Thereby, Chatbots fuel conversions and let the businesses stay in touch with their customers, all times a day and in addition to it, the novelty of chatbots sparks curiosity among the people who want to explore the conversational abilities of these intelligent communicators, by asking a different set of questions. So, if you have been running a business and looking forward to establishing a perfect relationship with your customers, then, in that case, a Chatbot can furnish some amazing results. It can help your consumers get quick and logical solutions to all their business inquiries instantly, improve B2C relationships, and retain customers’ interest with the company for longer. For those, who have been looking for a Chatbot Development Company in Singapore, there are some great options available, who offer great Chatbot Development Services in Singapore.